Shipping Policy
Last Updated: 15.07.2026
At John NB Jewelry, we are committed to providing a secure, reliable, and efficient delivery experience for every order. All jewelry items are carefully packaged and shipped using trusted express delivery services to ensure your purchase arrives safely and on time.
Order Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days after payment confirmation.
Please note that customized or personalized jewelry may require additional processing time. Any estimated preparation time will be communicated before shipment.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Methods & Delivery Times
We offer secure domestic and international shipping options.
Estimated delivery times:
United States
- Express Shipping: approximately 1-3 business days
International Shipping
- Express International Shipping: approximately 3-7 business days, depending on the destination country and customs processing.
Delivery times are estimates and may vary due to circumstances outside of our control, including customs clearance, weather conditions, holidays, or carrier delays.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to monitor the progress of your delivery.
Please ensure that your shipping address is accurate before completing your purchase. John NB Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
International Orders & Customs
For international shipments, orders may be subject to customs duties, taxes, import fees, or other charges required by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Customs regulations vary by country, and John NB Jewelry cannot control or predict any delays caused by customs authorities.
Secure Delivery
Because jewelry products are valuable items, all orders are packaged securely and shipped with tracking.
Customers are responsible for providing a safe delivery address where someone is available to receive the package.
If a shipment is marked as delivered but cannot be located, customers should first check with household members, building management, or neighbors. If further assistance is required, please contact our customer support team.
Lost, Damaged, or Missing Packages
John NB Jewelry takes great care in preparing every order. In the rare event that a package is lost or arrives damaged during transportation, please contact us as soon as possible.
Customers must notify us within 7 days of the recorded delivery date and provide relevant details and supporting information.
We will work with the shipping provider to investigate and assist with resolving the issue.
Shipping Address Changes
Once an order has been processed and shipped, we may not be able to change the delivery address.
Please carefully review your shipping information before placing your order.
Delays
While we strive to meet all estimated delivery times, delays may occur due to factors beyond our control, including:
- Weather conditions
- Public holidays
- Customs inspections
- Incorrect address information
- Transportation disruptions
John NB Jewelry is not responsible for delays caused by these external circumstances.
Contact Us
For questions regarding shipping, tracking, or your order, please contact:
John NB Jewelry
175 Seaside Ave, Stamford, CT 06902
Email: info@john-nb.com
We appreciate your trust and are committed to delivering your jewelry safely and securely.